We are using Internet services for a very long time, and we have switched to many broadbands, and networks. We have learned by experience that no matter if the broadband has decent plans, and features, but if they don’t have proper support, then customers are doomed.

Customer Voice Support: On the official website, Timbl Broadband added that they provide 24/7 customer support, and the official customer care number is 92121-99966. We recommend you to call their customer support, and enquiry about packages or anything to test the service quality.

Other Support: If you visit the support page, and click on the last option “any other issue/ assistance required/ query,” and you can send an email to the support team.

The Timbl team takes one hour to twenty-four hours to reply your queries.

Customer care support is extremely important because they are your saviours when things don’t have a plan.

Timbl Broadband is available in twelve cities in India, but they are not available outside of India. Timbl promises to provide superior service in Agra, Ambala City, Bahadurgarh, Faridabad, Ghaziabad, Gurgaon, Jaipur, Lucknow, New Delhi, Noida, Panipat, and Rudrapur.

Timbl Broadband has expanded their territory, and they are planning to expand to other cities as well.

You have to test their services by talking to their customer care, the area executives, and area branch because it will tell you if the branch in-charge are responsible people, or not.

It is one of the common factors in Indian broadband that the broadband plans and pricing is different in every state. Every state has different investments, and operational cost, and this why the pricing is different in every city.

In our case, we are going to take a look at Timbl Broadband plan in Lucknow.

Entry Plan: By paying Rs.499 every month, you get 10MBPS download speed with 45GB FUP (fair usage policy.) After 45GB download and upload is reached, then the speed will be 512MB, and there will be no FUP beyond it.

The 45GB FUP might seem very little, but a few years back we had 30GB FUP limit, and it was enough for moderate users like us, and we hit the limit few days prior renewal of the plan. But, the download speed after the limit is 512KBPS, and it is a joke in 2018. The company should reconsider to increase it to 1MBPS.

Secondary Entry Plan: By paying Rs.499 every month, you get 10MBPS to download speed with 90GB FUP (fair usage policy,) but there is a catch to it that they will provide you 3GB a day. After 90GB download and upload reached, then the speed will be 512KBPS, and there will be no FUP beyond it.

The offer is reasonable, but it entirely depends on your usage. I am still not convinced by the 512KBPS download and upload speed. The company should reconsider to increase it to 1MBPS.

Third Entry Plan: By paying Rs.699 every month, you get 10MBPS download speed with unlimited FUP (fair usage policy,) and there is a catch to it.

Mid-range Plan: By paying Rs.899 every month, you get 20MBPS download speed with unlimited FUP (fair usage policy,) and there is a catch to it.

Second Mid-range Plan: By paying Rs.1099 every month, you get 30MBPS download speed with unlimited FUP (fair usage policy,) and there is a catch to it.

Highest Plan: By paying Rs.1299 every month, you get 50MBPS download speed with unlimited FUP.

The entry-level packages are good, but I cannot say the same thing to the highest package.

We have tested and reviewed many broadband companies in the past, and we have experienced broadband good, and bad side personally. Allow us to share you our honest review about Timbl broadband.

Customer Support:

We cannot argue that the company is offering 24/7 customer care services to the customers, but based on the existing, and old customers, the service is WORST.

Unfortunately, an existing customer had the worst experience with the support team. The user has pointed out that the support team does not answer the call, which is the worst sin a support team can commit.

You might be thinking that only one user has complained about it, but there is more.

A user has complained that the support team did not help him, and he could not access the Internet for a week. A small corporate company cannot function the business without a good Internet connection, and it is a nightmare.

Internet Download and Upload speed:

On the official pricing page, Timbl has mentioned few things about their company policy, and it explains a lot about how things function in the company.

1: They cannot promise you that the download and upload speed will be maintained. In short, you cannot complain when you don’t get the speed you have paid for it.

2: They can change the plans and pricing anytime they desire without prior notice. In short, if you have paid Rs.699 for unlimited FUP with 10MBPS speed, then they can add FUP without notifying you.

3: The Company also has a Customer Agreement Form (CAF,) and Timbl broadband lacks features.

Coming to the pricing, the entry level packages are OKAY, but the highest speed is 50MBPS, and the monthly charge is expensive.

By paying Rs.1299 you can get 100MBPS from our local service provider, and they offer better customer support than Timbl.

We don’t recommend you to give Timbl a shot because they expanded their services in many cities, but they could not maintain the service quality. We implore you to try any other broadband, but avoid this broadband at any cost.

Share your thoughts in the comment section below, and we will try to add more value to you in coming reviews.

Plans & Pricing